Hardware Access Help (Reel.Reviews & Qualie)

Fix on Chrome

Fix on Safari

Fix on Chrome

Step 1: Open Site Settings

1. Click on the three vertical dots on the upper right of your Chrome browser.

2. Select Settings.

3. Then scroll down and click on Site Settings.

Step 2: Edit Camera Settings

1. Click on Camera.

2. Make sure the Ask first toggle is activated (blue).

3. Click on the https://projects.qualie.com link and select Allow.

Step 3: Edit Microphone Settings

1. Go back to Site Settings and click on Microphone.

2. Make sure the Ask first toggle is activated (blue).

3. Click on the https://projects.qualie.com link and select Allow.

Step 4: Refresh your Reel.Reviews campaign or Qualie project

Head back to your Reel.Reviews campaign or Qualie project and refresh the page. Once refreshed, there should no longer be any Hardware Access issues.

Still having some trouble? Feel free to get in touch.

Fix on Safari

Step 1: Open Website Settings

1. Click the aA icon in the top left.

2. Then click Website Settings.

Step 2: Edit Camera Settings

1. Click on Camera.

2. Then select Allow.

Step 3: Edit Microphone Settings

1. Click on Microphone.

2. Then select Allow.

Step 4: Reload your Reel.Reviews campaign or Qualie project

Make sure to click on the original link you received via Email or SMS. Safari doesn't like it when you refresh Reel.Reviews/Qualie links.

Still having some trouble? Feel free to get in touch.